S. 3455 (112th): Government Customer Service Improvement Act of 2012

Introduced:
Jul 30, 2012 (112th Congress, 2011–2013)
Sponsor:
Sen. Mark Warner [D-VA]
Status:
Died (Referred to Committee)
See Instead:
This bill was re-introduced as S. 760 on Apr 18, 2013. See S. 760 for current action on this subject.

The bill’s title was written by the bill’s sponsor. S. stands for Senate bill.

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Status

This bill was introduced on July 30, 2012, in a previous session of Congress, but was not enacted.

Progress
Introduced Jul 30, 2012
Referred to Committee Jul 30, 2012
Cosponsors
1 cosponsors (1R) (show)
Committees

Senate Homeland Security and Governmental Affairs

The committee chair determines whether a bill will move past the committee stage.

Full Title

A bill to require the establishment of customer service standards for Federal agencies.

Summary

No summaries available.

Text

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Last updated Jul 30, 2012.
9 pages

Primary Source

View on THOMAS (The Library of Congress)

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Citation

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GovTrack’s Bill Summary

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Library of Congress Summary

The summary below was written by the Congressional Research Service, which is a nonpartisan division of the Library of Congress.

7/30/2012--Introduced.
Government Customer Service Improvement Act of 2012 - Directs the Director of the Office of Management and Budget (OMB) to:
(1) develop performance measures to determine whether federal agencies are providing high-quality, timely, customer service and improving delivery service,
(2) develop customer service and service delivery standards for such agencies, and
(3) include achievements in meeting such performance measures and standards in agency performance updates.
Requires the head of each federal agency to designate an agency employee to be its service improvement officer, who shall issue guidelines to implement customer service standards and publish customer service contact information.
Directs the OMB Deputy Director of Management to establish a two-year Service Improvement Unit Pilot Program to provide assistance to agencies that do not meet such customer service standards and performance measures.
Requires the Director of the Office of Personnel Management (OPM) to:
(1) report to Congress and the Comptroller General (GAO) on information submitted by each federal agency on its employees who are retiring, and
(2) establish a timetable for the completion of its retirement systems modernization project.

House Republican Conference Summary

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No summary available.

House Democratic Caucus Summary

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The bill contains the following citations to other parts of U.S. law:

United States Code

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