Feb 8, 2011
112th Congress, 2011–2013
Died in a previous Congress
This bill was introduced in a previous session of Congress and was passed by the House on September 11, 2012 but was never passed by the Senate.
Representative for Texas's 28th congressional district
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Last Updated: Sep 12, 2012
Length: 5 pages
About the bill
To require the establishment of customer service standards for Federal agencies.
The bill’s titles are written by its sponsor.
This is the first step in the legislative process.
Reported by Committee
A committee has issued a report to the full chamber recommending that the bill be considered further. Only about 1 in 4 bills are reported out of committee.
The bill was passed in a vote in the House. It goes to the Senate next. The vote was by voice vote so no record of individual votes was made.
Links & tools
Click a format for a citation suggestion:
Civic Impulse. (2016). H.R. 538 — 112th Congress: Government Customer Service Improvement Act. Retrieved from https://www.govtrack.us/congress/bills/112/hr538
“H.R. 538 — 112th Congress: Government Customer Service Improvement Act.” www.GovTrack.us. 2011. September 30, 2016 <https://www.govtrack.us/congress/bills/112/hr538>
|title=H.R. 538 (112th)
|accessdate=September 30, 2016
|author=112th Congress (2011)
|date=February 8, 2011
|quote=Government Customer Service Improvement Act