About the bill
To require the establishment of customer service standards for Federal agencies.
The bill’s titles are written by its sponsor.
This is the first step in the legislative process.
Reported by Committee
A committee has issued a report to the full chamber recommending that the bill be considered further. Only about 1 in 4 bills are reported out of committee.
The bill was passed in a vote in the House. It goes to the Senate next. The vote was by voice vote so no record of individual votes was made.
Links & tools
Click a format for a citation suggestion:
Civic Impulse. (2016). H.R. 538 — 112th Congress: Government Customer Service Improvement Act. Retrieved from https://www.govtrack.us/congress/bills/112/hr538
“H.R. 538 — 112th Congress: Government Customer Service Improvement Act.” www.GovTrack.us. 2011. July 31, 2016 <https://www.govtrack.us/congress/bills/112/hr538>
|title=H.R. 538 (112th)
|accessdate=July 31, 2016
|author=112th Congress (2011)
|date=February 8, 2011
|quote=Government Customer Service Improvement Act