To require the establishment of customer service standards for Federal agencies.
The bill’s titles are written by its sponsor.
Sponsor and status
Sponsor. Representative for Texas's 28th congressional district. Democrat.
Last Updated: Sep 12, 2012
Length: 5 pages
Feb 8, 2011
112th Congress, 2011–2013
Died in a previous Congress
This bill was introduced in a previous session of Congress and was passed by the House on September 11, 2012 but was never passed by the Senate.
What stakeholders are saying
Feb 8, 2011
Bills and resolutions are referred to committees which debate the bill before possibly sending it on to the whole chamber.
Apr 18, 2012
A committee has voted to issue a report to the full chamber recommending that the bill be considered further. Only about 1 in 4 bills are reported out of committee.
Sep 11, 2012
Passed House (Senate next)
The bill was passed in a vote in the House. It goes to the Senate next. The vote was by voice vote so no record of individual votes was made.
H.R. 538 (112th) was a bill in the United States Congress.
A bill must be passed by both the House and Senate in identical form and then be signed by the President to become law.
This bill was introduced in the 112th Congress, which met from Jan 5, 2011 to Jan 3, 2013. Legislation not enacted by the end of a Congress is cleared from the books.
How to cite this information.
We recommend the following MLA-formatted citation when using the information you see here in academic work:
Civic Impulse. (2018). H.R. 538 — 112th Congress: Government Customer Service Improvement Act. Retrieved from https://www.govtrack.us/congress/bills/112/hr538
“H.R. 538 — 112th Congress: Government Customer Service Improvement Act.” www.GovTrack.us. 2011. February 24, 2018 <https://www.govtrack.us/congress/bills/112/hr538>
|title=H.R. 538 (112th)
|accessdate=February 24, 2018
|author=112th Congress (2011)
|date=February 8, 2011
|quote=Government Customer Service Improvement Act
Where is this information from?
GovTrack automatically collects legislative information from a variety of governmental and non-governmental sources. This page is sourced primarily from Congress.gov, the official portal of the United States Congress. Congress.gov is generally updated one day after events occur, and so legislative activity shown here may be one day behind. Data via the congress project.