Bill Text — Sep 12, 2012
This bill’s text for status Referred to Senate Committee (Sep 12, 2012) is now available.
Feb 8, 2011
112th Congress, 2011–2013
This bill was introduced in a previous session of Congress and was passed by the House on September 11, 2012 but was never passed by the Senate.
Representative for Texas's 28th congressional district
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Last Updated: Sep 12, 2012
Length: 5 pages
To require the establishment of customer service standards for Federal agencies.
9/11/2012--Passed House amended.Government Customer Service Improvement Act - Requires the Director of the Office of Management and Budget (OMB) to:(1) develop performance measures to determine whether federal agencies are providing ... Read more >
The bill’s title was written by its sponsor.
This is the first step in the legislative process.
Reported by Committee
A committee has issued a report to the full chamber recommending that the bill be considered further. Only about 1 in 4 bills are reported out of committee.
The bill was passed in a vote in the House. It goes to the Senate next. The vote was by voice vote so no record of individual votes was made.
This is a House of Representatives bill in the United States Congress (indicated by the “H.R.” in “H.R. 538”). A bill must be passed by both the House and Senate in identical form and then be signed by the President to become law.
The committee chair determines whether a bill will move past the committee stage.
There have been no roll call votes related to this bill.
Click a format for a citation suggestion:
Civic Impulse. (2015). H.R. 538 — 112th Congress: Government Customer Service Improvement Act. Retrieved from https://www.govtrack.us/congress/bills/112/hr538
“H.R. 538 — 112th Congress: Government Customer Service Improvement Act.” www.GovTrack.us. 2011. November 28, 2015 <https://www.govtrack.us/congress/bills/112/hr538>
|title=H.R. 538 (112th)
|accessdate=November 28, 2015
|author=112th Congress (2011)
|date=February 8, 2011
|quote=Government Customer Service Improvement Act