H.R. 538 (112th): Government Customer Service Improvement Act

Introduced:
Feb 08, 2011 (112th Congress, 2011–2013)
Status:
Died (Passed House)
Sponsor
Henry Cuellar
Representative for Texas's 28th congressional district
Party
Democrat
Text
Read Text »
Last Updated
Sep 12, 2012
Length
5 pages
Related Bills
S. 3455 (Related)
Government Customer Service Improvement Act of 2012

Referred to Committee
Last Action: Jul 30, 2012

 
Status

This bill was introduced in a previous session of Congress and was passed by the House on September 11, 2012 but was never passed by the Senate.

Progress
Introduced Feb 08, 2011
Referred to Committee Feb 08, 2011
Reported by Committee Apr 18, 2012
Passed House Sep 11, 2012
 
Full Title

To require the establishment of customer service standards for Federal agencies.

Summary

No summaries available.

Cosponsors
3 cosponsors (3R) (show)
Committees

House Oversight and Government Reform

Senate Homeland Security and Governmental Affairs

The committee chair determines whether a bill will move past the committee stage.

 
Primary Source

THOMAS.gov (The Library of Congress)

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Notes

H.R. stands for House of Representatives bill.

A bill must be passed by both the House and Senate in identical form and then be signed by the president to become law.

The bill’s title was written by its sponsor.

GovTrack’s Bill Summary

We don’t have a summary available yet.

Library of Congress Summary

The summary below was written by the Congressional Research Service, which is a nonpartisan division of the Library of Congress.


9/11/2012--Passed House amended.
Government Customer Service Improvement Act - Requires the Director of the Office of Management and Budget (OMB) to:
(1) develop performance measures to determine whether federal agencies are providing high-quality customer service and improving delivery service to their customers,
(2) develop standards to be met by agencies to provide high-quality customer service and improve service delivery, and
(3) include achievements in meeting customer service performance measures and standards in agency performance updates.
Requires each federal agency to: (1) collect information from its customers regarding the quality of its customer services, (2) include this information in its performance report to the President and Congress, and (3) designate an employee as the agency's customer relations representative to be responsible for implementing customer service standards.
Provides that employee compliance with agency customer service standards shall be measured in employee performance appraisals.
Authorizes the President to exempt an agency from the application of this Act for national security reasons.
Requires: (1) any savings or reductions in expenditures resulting from this Act to be used to offset the cost of implementing this Act, and (2) any additional savings to be used to reduce the deficit.

House Republican Conference Summary

The summary below was written by the House Republican Conference, which is the caucus of Republicans in the House of Representatives.


No summary available.

House Democratic Caucus Summary

The House Democratic Caucus does not provide summaries of bills.

So, yes, we display the House Republican Conference’s summaries when available even if we do not have a Democratic summary available. That’s because we feel it is better to give you as much information as possible, even if we cannot provide every viewpoint.

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