H.R. 2909: United States Call Center Worker and Consumer Protection Act of 2013

Aug 01, 2013
Referred to Committee
0% chance of being enacted
See Instead:

S. 1565 (same title)
Referred to Committee — Sep 30, 2013

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Timothy Bishop
Representative for New York's 1st congressional district
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Last Updated
Aug 01, 2013
11 pages
Related Bills
S. 1565 (identical)

Referred to Committee
Last Action: Sep 30, 2013


This bill was assigned to a congressional committee on August 1, 2013, which will consider it before possibly sending it on to the House or Senate as a whole.

Introduced Aug 01, 2013
Referred to Committee Aug 01, 2013
Reported by Committee ...
Passed House ...
Passed Senate ...
Signed by the President ...

1% chance of getting past committee.
0% chance of being enacted.

Only 11% of bills made it past committee and only about 3% were enacted in 2011–2013. [show factors | methodology]

Full Title

To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes.


No summaries available.

54 cosponsors (51D, 3R) (show)

House Armed Services

House Education and the Workforce

Workforce Protections

House Energy and Commerce

Commerce, Manufacturing, and Trade

House Oversight and Government Reform

The committee chair determines whether a bill will move past the committee stage.

Primary Source

THOMAS.gov (The Library of Congress)

GovTrack gets most information from THOMAS, which is updated generally one day after events occur. Activity since the last update may not be reflected here. Data comes via the congress project.


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H.R. stands for House of Representatives bill.

A bill must be passed by both the House and Senate in identical form and then be signed by the president to become law.

The bill’s title was written by its sponsor.

GovTrack’s Bill Summary

We don’t have a summary available yet.

Library of Congress Summary

The summary below was written by the Congressional Research Service, which is a nonpartisan division of the Library of Congress.

United States Call Center Worker and Consumer Protection Act of 2013 - Requires a business enterprise that employs 50 or more employees, excluding part-time employees, or 50 or more employees who in the aggregate work at least 1,500 hours per week, exclusive of overtime, in a call center to notify the Secretary of Labor at least 120 days before relocating such center outside of the United States. Subjects violators to a civil penalty of up to $10,000 a day.
Directs the Secretary to establish, maintain, and make publicly available a list of all such employers that relocate a call center.
Authorizes the Secretary to remove from the list an employer that has relocated the call center from a location outside the United States to a location inside the United States.
Requires such an employer to remain on the list for up to three years after each relocation.
Makes such an employer ineligible for federal grants or federal guaranteed loans for five years after being added to the list, except where the employer demonstrates that a lack of such loan or grant would threaten national security, result in substantial job loss in the United States, or harm the environment.
Requires the head of federal or state executive agency or military department, when awarding a civilian or defense-related contract, to give preference to a U.S. employer that does not appear on the list.
Requires a business entity that initiates or receives a customer service communication to require each of its employees or agents participating in the communication to disclose their physical location at the beginning of each such communication unless all involved employees or agents are located in the United States. Exempts any communication:
(1) initiated by a consumer if the consumer knows or reasonably should know that the employee or agent is located outside the United States, or
(2) related to the provision of emergency services.
Requires such a business entity, upon request, to transfer a customer to a customer service agent who is physically located in the United States.
Authorizes the Federal Trade Commission (FTC) to exclude certain classes or types of business entities or customer services communications from the requirements of this Act under exceptionally compelling circumstances. Sets forth enforcement provisions.

House Republican Conference Summary

The summary below was written by the House Republican Conference, which is the caucus of Republicans in the House of Representatives.

No summary available.

House Democratic Caucus Summary

The House Democratic Caucus does not provide summaries of bills.

So, yes, we display the House Republican Conference’s summaries when available even if we do not have a Democratic summary available. That’s because we feel it is better to give you as much information as possible, even if we cannot provide every viewpoint.

We’ll be looking for a source of summaries from the other side in the meanwhile.

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