H. R. 4890
IN THE SENATE OF THE UNITED STATES
April 25, 2016
Received; read twice and referred to the Committee on Finance
To impose a ban on the payment of bonuses to employees of the Internal Revenue Service until the Secretary of the Treasury develops and implements a comprehensive customer service strategy.
Ban on IRS bonuses until IRS develops comprehensive customer service strategy
The Secretary of the Treasury, and the Secretary’s delegate, may not pay a bonus, award, or similar cash payment to any employee of the Internal Revenue Service until the Secretary, or the Secretary’s delegate, develops and submits to Congress a comprehensive customer service strategy that has been reviewed and approved by the Treasury Inspector General for Tax Administration. Such strategy shall include—
appropriate telephone and correspondence levels of service, which shall be based on service provided by the best in business and customer expectations;
a thorough assessment of which services the Internal Revenue Service can shift to self-service options; and
proposals to improve customer service in the short term (the current and following fiscal year), medium term (approximately 3 to 5 fiscal years), and long term (approximately 10 fiscal years).
The Secretary of the Treasury, or the Secretary’s delegate, shall submit reports to the Congress on the status of its customer service strategy and actions taken to improve customer service. Such reports shall be submitted on a semiannual basis until the comprehensive customer service strategy under subsection (a) is fully implemented.
Consultation with Taxpayer Advocate
In developing the comprehensive customer service strategy pursuant to this section, the Secretary, or the Secretary’s delegate, shall consult with the National Taxpayer Advocate.
No additional funds authorized
No additional funds are authorized to be appropriated or otherwise made available to carry out the requirements of this Act. Such requirements shall be carried out using amounts otherwise authorized to be appropriated.
Passed the House of Representatives April 21, 2016.
Karen L. Haas,