skip to main content

H.R. 4890 (114th): To impose a ban on the payment of bonuses to employees of the Internal Revenue Service until the Secretary of the Treasury develops and implements a comprehensive customer service strategy.

The text of the bill below is as of Apr 11, 2016 (Introduced).


I

114th CONGRESS

2d Session

H. R. 4890

IN THE HOUSE OF REPRESENTATIVES

April 11, 2016

introduced the following bill; which was referred to the Committee on Ways and Means

A BILL

To impose a ban on the payment of bonuses to employees of the Internal Revenue Service until the Secretary of the Treasury develops and implements a comprehensive customer service strategy.

1.

Ban on IRS bonuses until IRS develops comprehensive customer service strategy

(a)

In general

The Secretary of the Treasury, and the Secretary’s delegate, may not pay a bonus, award, or similar cash payment to any employee of the Internal Revenue Service until the Secretary, or the Secretary’s delegate, develops and submits to Congress a comprehensive customer service strategy that has been reviewed and approved by the Treasury Inspector General for Tax Administration. Such strategy shall include—

(1)

appropriate telephone and correspondence levels of service, which shall be based on service provided by the best in business and customer expectations;

(2)

a thorough assessment of which services the Internal Revenue Service can shift to self-service options; and

(3)

proposals to improve customer service in the short term (the current and following fiscal year), medium term (approximately three to five fiscal years), and long term (approximately ten fiscal years).

(b)

Progress reports

The Secretary of the Treasury, or the Secretary’s delegate, shall submit reports to the Congress on the status of its customer service strategy and actions taken to improve customer service. Such reports shall be submitted on a semiannual basis until the comprehensive customer service strategy under subsection (a) is fully implemented.

2.

No additional funds authorized

No additional funds are authorized to be appropriated or otherwise made available to carry out the requirements of this Act and the amendments made by this Act. Such requirements shall be carried out using amounts otherwise authorized to be appropriated or made available.