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H.R. 5375 (115th): To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

We don’t have a summary available yet.

The summary below was written by the Congressional Research Service, which is a nonpartisan division of the Library of Congress, and was published on Mar 21, 2018.


This bill requires the Department of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

The strategy must include:

a plan to provide assistance that meets reasonable taxpayer expectations and conforms with best practices of customer service provided in the private sector; an assessment of self-service options; proposals to protect taxpayer identity and reduce identity theft; proposals to improve customer service in the short-term, medium-term, and long-term, and metrics and benchmarks for quantitatively measuring progress in meeting each element of the strategy.