To require the establishment of Federal customer service standards, to improve the service and customer experience provided by Federal agencies, and for other purposes.
The bill’s titles are written by its sponsor.
Sponsor and status
Sponsor. Representative for Georgia's 11th congressional district. Republican.
Last Updated: Mar 22, 2018
Length: 9 pages
115th Congress (2017–2019)
This bill was introduced on March 22, 2018, in a previous session of Congress, but it did not receive a vote.
Although this bill was not enacted, its provisions could have become law by being included in another bill. It is common for legislative text to be introduced concurrently in multiple bills (called companion bills), re-introduced in subsequent sessions of Congress in new bills, or added to larger bills (sometimes called omnibus bills).
4 Cosponsors (2 Republicans, 2 Democrats)
What legislators are saying
“Rep. Loudermilk Introduces Customer Service Reform for Federal Agencies”
— Rep. Barry Loudermilk [R-GA11] (Sponsor) on May 3, 2018
Mar 22, 2018
Bills and resolutions are referred to committees which debate the bill before possibly sending it on to the whole chamber.
H.R. 5402 (115th) was a bill in the United States Congress.
A bill must be passed by both the House and Senate in identical form and then be signed by the President to become law.
Bills numbers restart every two years. That means there are other bills with the number H.R. 5402. This is the one from the 115th Congress.
This bill was introduced in the 115th Congress, which met from Jan 3, 2017 to Jan 3, 2019. Legislation not passed by the end of a Congress is cleared from the books.
How to cite this information.
We recommend the following MLA-formatted citation when using the information you see here in academic work:
GovTrack.us. (2021). H.R. 5402 — 115th Congress: Government Customer Service Accountability and Improvement Act of 2018. Retrieved from https://www.govtrack.us/congress/bills/115/hr5402
“H.R. 5402 — 115th Congress: Government Customer Service Accountability and Improvement Act of 2018.” www.GovTrack.us. 2018. December 8, 2021 <https://www.govtrack.us/congress/bills/115/hr5402>
Government Customer Service Accountability and Improvement Act of 2018, H.R. 5402, 115th Cong..
|title=H.R. 5402 (115th)
|accessdate=December 8, 2021
|author=115th Congress (2018)
|date=March 22, 2018
|quote=Government Customer Service Accountability and Improvement Act of 2018
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